Frequently Asked Questions

You may be concerned about these issues:


Q: I ordered multiple items, but I only received one in the package?

A: If you place an order with us for multiple items, it will most likely be shipped in multiple packages. Please allow some time for all your items to arrive


Q:I paid for my order but why didn't I receive a confirmation email?

A: Please check your spam folder, some emails may end up there. If you need help, please contact our email:


Q: After placing an order, I want to cancel it, is that possible?

A: In this case, please send an email to: ,

we can only cancel your order if it has not been shipped. A cancellation fee of 10% of your total order value will be deducted from your refund to cover the refund fee charged to us by our payment gateway.