FAQ

Frequently Asked Questions

You may be concerned about these issues:

 

Q: I ordered multiple items, but I only received one in the package?

A: If you place an order with us for multiple items, it will most likely be shipped in multiple packages. Please allow some time for all your items to arrive

 

Q：I paid for my order but why didn't I receive a confirmation email？

A: Please check your spam folder, some emails may end up there. If you need help, please contact our email:

 

Q: After placing an order, I want to cancel it, is that possible?

A: In this case, please send an email to: ,

we can only cancel your order if it has not been shipped. A cancellation fee of 10% of your total order value will be deducted from your refund to cover the refund fee charged to us by our payment gateway.